Terms & Conditions

Prideapartments.co.uk which is part of Zayan Properties Ltd incorporated under the laws of United Kingdom of Great Britain and Northern Ireland. The website and app which are available for bookings where the services are managed, owned, controlled, controlled, hosted and maintained by prideapartments.co.uk. 

These terms & conditions updates or amends time to time and apply to our available services on the online platform directly or indirectly.  If you accessed our website or services from any platform or mode like browsing, mobile site or by making booking, you accept and agree to have read, agreed and understood to the terms and conditions written below for yourself and on behalf of all other members of your party whether you are booking as guest or on behalf of others.


Your bookings made online or offline will only come in existence or confirmed once we receive payment in full. Making a booking with us online or offline means you agree to our stated terms & conditions.

As soon as you have booked the with us, received conformation and invoice please check the details carefully and if you find any information incorrect please contact us immediately. We will correct any incorrect information as soon as we are made aware of it by your notification to us from either you or the person who made the booking on behalf of you. If we are not made aware of it 24 hours prior to the check-in we might not able to proceed the correction and we cannot accept any liability.

On Arrival/Check-in guests are required to show the payment card which was used to pay for the booking and valid photo ID like Driving Licence, Residency Permit or Passport.

Prepayment, Cancellation and no show

You will be charged in full on the time when you placed the booking with us. We reserve the right to cancel any booking made if payment does not reach us before the expected time.

We do not accept cheque.


  • Cancellation up to 14 days: Full money Refund
  • Cancellation in 14 days: Full money will be charged

If you have an early, late or delayed arrival on check-in day or arriving other day make sure you contact the Pride Apartments team to avoid any cancellation. Early/Late Check-in/Check-out is subject to availability with addition charges applied due to the discretion of the
Pride Apartments team.  

If the customer has provided incorrect card details, due to insufficient funds or any other reason we have not received the full payment 24 hour prior to check-in the booking will be cancelled.

If there is a no show from the customer because of any reason the full amount will be charged and there won’t be any refund.

Changes in Booking and Pricing

If you wish to change, cancel or extend your booking please contact the Pride Apartments team on time. We will do our best to make the changes but they are subject to availability. If we are not able to full-fill the changes request made by you, you will still be charged for your main booking.

All requests for changes, extensions and cancellations must be made in writing or you will be liable to pay us the full amount of the booking.

If you wish to change any detail of your confirmed booking, we will do our best to make changes to it but this may be subject to an administration fee of £30 per booking, which will be payable to us once any change has been made together with any other resulting costs and may result in an increase or decrease in rate depending on the dates booked and length of stay.

Correspondence and Communication

You agree to receive the conformation of your booking and other relevant information by
e-mail, including information before arrival about destination, arriving there, about your stay, offers, to rate your experience after arrival and a guest review after departure, offers and invitations to use our services again.    

Any complaints or claims must be submitted within 24 hours of your check-out, if submitted after this period it will be rejected. The customer will also lose the right of any compensation.

If the customer has provided any incorrect email, phone (mobile) number, card or payment details the Pride Apartments team is not liable for any issue caused by that and have no obligation to verify that.

Pride Apartments do frequent updates on rates, offers and availability so please make sure you are well in communication with our team and we recommend for you to keep screenshots of your reservation to support your side.


Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation
email (whether for one event or series of connected events). Information on this site is updated or amended from time to time but Pride Apartments cannot guarantee its completeness and accuracy. We can update, delete and change the information on website, terms & conditions and GDPR without any prior notice.

For any error on site Pride Apartments does not accept any liability to you or any third party. Pride Apartment does not guarantee that our website is error free, viruses free and other harmful components.

Intellectual Property Rights

The website is available for customer’s to book using our platform, contents shown and information provided by us, copyrights, material and media are owned by Prideapartments.co.uk and we have its intellectual property rights.

You are not allowed use any of it to copy, link, publish, use for online websites, integrate, brand without our formal written approval.

Privacy and Cookies

Prideapatments.co.uk carefully handled the privacy, please look at our privacy and cookies policy for more information.  

Ranking and Reviews

The Pride Apartments team does not accept any reviews which contains any followings:

  1. Any name mentioned
  2. Personal information like sites, email, phone or mobile number, other id etc
  3. Promotion of any criminal and illegal activities
  4. Violence, hate speech, discriminatory, racist, sexist, sexually explicit, Profanity
  5. Politically and religion based sensitive comments